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Confusing order status

venna2590
Visitor

Hi

i upgraded to an iPhone 8 on 26th Dec. I have a confirmation email saying to expect a second email with a tracking code and that a text would be sent keeping my posted. Neither have been sent even though expected delivery to store was 1 working day. When using the original order number to track it says it has been despatched to my address although I selected to collect in store and the device has not arrived at home. Very confused!

2 REPLIES 2
Northerner
Grand Master
Grand Master

Hi @venna2590

 

Call CS on 150 and they will be able to help with your order.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
Katie_B
EE Community Support Team

Good Morning @venna2590

 

Welcome to the community. 

 

I would recommend following the advice provided by @Northerner and giving us a call

 

Fingers crossed it's with you soon!

 

Katie 🙂