by venna2590
New Member

Confusing order status


i upgraded to an iPhone 8 on 26th Dec. I have a confirmation email saying to expect a second email with a tracking code and that a text would be sent keeping my posted. Neither have been sent even though expected delivery to store was 1 working day. When using the original order number to track it says it has been despatched to my address although I selected to collect in store and the device has not arrived at home. Very confused!

by Grand Master
Grand Master

Re: Confusing order status

Hi @venna2590


Call CS on 150 and they will be able to help with your order.



To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
EE Community Support Team

Re: Confusing order status

Good Morning @venna2590


Welcome to the community. 


I would recommend following the advice provided by @Northerner and giving us a call


Fingers crossed it's with you soon!


Katie 🙂

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