by nbcooke21 Investigator
Investigator

Can you send me a copy of my Samsung s10+ preorder so I can claim the free buds

Trying to claim the free buds offer

I need to send a copy of the order to prove I pre orderd the Samsung S10+

 

Could you please email a PDf copy of the order. I think I ordered on 21 February

 

Big thanks for 

10 REPLIES 10
by Legend
Legend

Re: Can you send me a copy of my Samsung s10+ preorder so I can claim the free b

Hi @nbcooke21

 

You will need to call CS on 150 and ask for this document.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: Can you send me a copy of my Samsung s10+ preorder so I can claim the free b

Hi @nbcooke21

 

I recommend getting in touch with the Mobile Care team too. They'll be able to send you a proof of purchase.


Chris

by Shadabh1991 Investigator
Investigator

Re: Can you send me a copy of my Samsung s10+ preorder so I can claim the free b

I've had a similar issue. 

 

I've pre ordered the s10+ on 21/02/19 and received a email confirmation of the order. I've sent that to Samsung to use as evidence to claim for the buds. I received an email from them today where they mentioned that since there was no pre order date on the email sent to me, it wouldn't suffice as proof which they require. I contacted cs on 150 and they told me confirmation is not something they email over and the best the woman could do is send me a text message with my name, order number, pre order date and pre ordered product. I've sent that off over to Samsung and waiting to hear back. I'm just concerned that if I can't get the evidence in, I won't be able to claim the buds which will be very disappointing. If the text message doesn't work, what's the best way around it?

by
EE Community Support Team

Re: Can you send me a copy of my Samsung s10+ preorder so I can claim the free b

Good Evening and welcome to the community @Shadabh1991

 

I am sorry the team did not provide you with the relevant documentation, did you ask for a proof of purchase?

 

Speak soon, 

 

Katie 🙂

 

 

by Simukash Investigator
Investigator

Re: Can you send me a copy of my Samsung s10+ preorder so I can claim the free b

I already managed to claim my buds via samsung members app. Order confirmation from ee that they send when your preorder is confirmed was more than enought and i already received a text from samsung that my buds are arriving within 30 days. so if you have preordered, just take a screen shot of order cofirmation with visible date on it and send it to samsung.  Simple as that 🙂

by nbcooke21 Investigator
Investigator

Re: Can you send me a copy of my Samsung s10+ preorder so I can claim the free b

Finally sorted out  called Samsung explaining problems, they sorted it out for me

 

Thank you to EE and Samsung for all the help

by sp1ral2005 Investigator
Investigator

Re: Can you send me a copy of my Samsung s10+ preorder so I can claim the free b

Hi I'm having the same problem as you. I have a copy of my pre order but no imei number as I think the white s10+ I ordered is out of stock . Was this the same for you if so can it be done without the imei number many thanks .

by Shadabh1991 Investigator
Investigator

Re: Can you send me a copy of my Samsung s10+ preorder so I can claim the free b

Your box should have the imei number

by Shadabh1991 Investigator
Investigator

Re: Can you send me a copy of my Samsung s10+ preorder so I can claim the free b

The text message worked. So my buds are finally on the way! Surprised the text message worked but I'm not complaining. 

by
EE Community Support Team

Re: Can you send me a copy of my Samsung s10+ preorder so I can claim the free b

That's great @Shadabh1991! 🙂

 

I hope you enjoy using them, let us know when they arrive!

 

@sp1ral2005 - If you're able to contact our Mobile Care team, they will be able to help you get the relevant confirmation to claim the buds.

 

Jon

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