by Westy24 Investigator
Investigator

Can u exchange a phone instore if u have purchased it online

 
8 REPLIES 8
by Ace Contributor
Ace Contributor

Re: Can u exchange a phone instore if u have purchased it online

Hi @Westy24

 

Welcome to the Community,

 

Yes you can within 14 days you need to ring EE channel returns on 0800 079 0103.

by Westy24 Investigator
Investigator

Re: Can u exchange a phone instore if u have purchased it online

Its closed and the last day to return is to day

by Ace Contributor
Ace Contributor

Re: Can u exchange a phone instore if u have purchased it online

@Westy24 they shut at 5PM

by Westy24 Investigator
Investigator

Re: Can u exchange a phone instore if u have purchased it online

Yeah i know is there n e thing else u could do u ordered a rose gold should of been gold i avnt even opened the box its still sealed

by Ace Contributor
Ace Contributor

Re: Can u exchange a phone instore if u have purchased it online

@Westy24 I am just a customer like yourself there is no account access here on the Community and the Community team only work office hours.

by Westy24 Investigator
Investigator

Re: Can u exchange a phone instore if u have purchased it online

Yeah i know i was just wondering if u knew thats all

by Ace Contributor
Ace Contributor

Re: Can u exchange a phone instore if u have purchased it online

you can speak to 150 in the morning but I doubt they will do anything about it.

Highlighted
by
EE Community Support Team

Re: Can u exchange a phone instore if u have purchased it online

Hi @Westy24

 

Welcome to the community.

 

I suggest speaking to channel returns too on the number that @David_C posted above.

 

Let us know what happens.


Chris

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