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Can u exchange a phone instore if u have purchased it online

Westy24
Investigator
Investigator
 
8 REPLIES 8
David
Brilliant Contributor
Brilliant Contributor

Hi @Westy24

 

Welcome to the Community,

 

Yes you can within 14 days you need to ring EE channel returns on 0800 079 0103.

Its closed and the last day to return is to day

David
Brilliant Contributor
Brilliant Contributor

@Westy24 they shut at 5PM

Yeah i know is there n e thing else u could do u ordered a rose gold should of been gold i avnt even opened the box its still sealed

David
Brilliant Contributor
Brilliant Contributor

@Westy24 I am just a customer like yourself there is no account access here on the Community and the Community team only work office hours.

Yeah i know i was just wondering if u knew thats all

David
Brilliant Contributor
Brilliant Contributor

you can speak to 150 in the morning but I doubt they will do anything about it.

Christopher_G
EE Community Support Team

Hi @Westy24

 

Welcome to the community.

 

I suggest speaking to channel returns too on the number that @David posted above.

 

Let us know what happens.


Chris