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Can’t track my order

joelazevedont
Explorer
4 REPLIES 4
Northerner
Grand Master
Grand Master

Hi @joelazevedont 

 

You will need to speak to EE CS on 150 if tracking isn't working.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
James_B
EE Community Support Team

Hi @joelazevedont,

 

Welcome to the EE Community. 🙂

 

Which model did you order?

 

Thanks

 

James

It’s an iPhone 11 Pro Max 256gb

Leanne_T
EE Community Support Team

Hi there @joelazevedont 

 

Thanks for confirming.

 

If you get in touch with our Mobile Care team on 150, they will be able to check the order for you and make sure the reference is correct for the online order tracker.

 

Thanks.

 

Leanne.