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by amber_196
Visitor

Can I change the delivery options of an upgrade after ordering

I ordered the upgrade today, however I didn’t realise that it would take up to 14 days and I am away next week, so I need to ensure it is delivered this week. 

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: Can I change the delivery options of an upgrade after ordering

Good Morning @amber_196.

 

Welcome to the EE Community 🙂

 

As @Watkins07 has mentioned, our Mobile Care team may be able to help change the delivery for you.

 

Alternatively, I'd recommend downloading the DPD app and managing your order through there 🙂

 

Hope this helps.

 

Jon

2 REPLIES 2
by Ace Contributor
Ace Contributor

Re: Can I change the delivery options of an upgrade after ordering

Hi @amber_196 

 

if the device isn’t in stock at the time of ordering it will be sent out as soon as it’s in stock within the time frame specified at time of order.  Although it could turn up sooner this week, it may not. You’d be best to call customer services on 150 to discuss any options. 

by
EE Community Support Team
Solution

Re: Can I change the delivery options of an upgrade after ordering

Good Morning @amber_196.

 

Welcome to the EE Community 🙂

 

As @Watkins07 has mentioned, our Mobile Care team may be able to help change the delivery for you.

 

Alternatively, I'd recommend downloading the DPD app and managing your order through there 🙂

 

Hope this helps.

 

Jon

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