Business upgrades

[billyt427]

I placed an order for a business upgrade, had an email with an order number, but nothing else since. The order number isn’t recognised on the order tracking page.

[Chris_B]

@billyt427  The order number is just a order number it is not a tracking number. 

[Jon_K]

Hi @billyt427.

Welcome to the community.

If you're unable to track your order, I'd recommend contacting our Customer Care team who will give you an update.

Jon

[billyt427]

Thanks Chris_B. The tracking option asks for your order number, and it’s that that’s not being recognised.

Anyway they’ve just called me and it was a **bleep** up by ee, cancelled the upgrade.

[Jon_K]

Hi @billyt427.

I'm sorry to hear this.

Have they been able to sort it out again?

Jon