by LDSpence Contributor
Contributor

Another Nintendo Switch post

I'm honestly getting tired of speaking to numerous EE members of staff and being told different information each time.

 

I received a text on the 18th saying my Switch was being processed and DPD will be in touch regarding delivery soon.

 

I then received another text saying it would be delivered on the 19th, lo and behold, no Switch was delivered.

 

I just want some clarification. Has anyone on here had the same issues?

 

I have spoken to CS like I said, numerous times.

 

No help.

 

I just want a simple and clear answer. 

 

 

12 REPLIES 12
by Grand Master
Grand Master

Re: Another Nintendo Switch post

@LDSpence  If you’ve had a text from DPD saying they deliver it on the 19th then you should of had it on the 19th.  

by Brilliant Contributor
Brilliant Contributor

Re: Another Nintendo Switch post

If DPD has it. It is then you need to speak to.


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by LDSpence Contributor
Contributor

Re: Another Nintendo Switch post

@Chris_B Thanks. That's helpful.

by LDSpence Contributor
Contributor

Re: Another Nintendo Switch post

@BrendonH Every number I ring is automated.

by Brilliant Contributor
Brilliant Contributor

Re: Another Nintendo Switch post

If you had a text from DPD stating it'll be delivered it means they have it. I would continue trying to contact them as others have been able to so not all number are automated. 

 

 


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by Ace Contributor
Ace Contributor

Re: Another Nintendo Switch post

@LDSpence when you open the link in the text where does it say your parcel is ?

by LDSpence Contributor
Contributor

Re: Another Nintendo Switch post

@David We've received your order details, but have not yet received your item. 

 

Spoke to someone at EE yet again today, and from what she could see it said the parcel had been delivered. It hasn't.

 

She is chasing up for me and has advised me to give it until Sunday.

 

Is going to credit my account due to the amount of misinformation I have received.

 

And hopefully get another sent out to me in time for Christmas.

by Ace Contributor
Ace Contributor

Re: Another Nintendo Switch post

@LDSpence sounds like it havent left the warehouse 

by LDSpence Contributor
Contributor

Re: Another Nintendo Switch post

@David Just not really sure who to believe at this point, DPD I can't get through to, and EE saying it's DPD's issue as they have sent it out to be delivered.

 

Someone at DPD with potentially sticky fingers? 

 

I just want it sorted out before Christmas, caused too much unnecessary stress. 

by Ace Contributor
Ace Contributor

Re: Another Nintendo Switch post

@LDSpence there is a chance DPD pick it up today I know DPD are flat out at the moment.

by LDSpence Contributor
Contributor

Re: Another Nintendo Switch post

@David Yeah which I completely understand, but it's highly unlikely to receive it today/tomorrow in my opinion.

 

My main gripe is at why tell me it's being delivered on a specific day, when it clearly won't be?

by Ace Contributor
Ace Contributor

Re: Another Nintendo Switch post

@LDSpence I ain't taking sides as I am just a customer like yourself I would be annoyed too.

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