20-12-2018 09:22 AM
I'm honestly getting tired of speaking to numerous EE members of staff and being told different information each time.
I received a text on the 18th saying my Switch was being processed and DPD will be in touch regarding delivery soon.
I then received another text saying it would be delivered on the 19th, lo and behold, no Switch was delivered.
I just want some clarification. Has anyone on here had the same issues?
I have spoken to CS like I said, numerous times.
I just want a simple and clear answer.
20-12-2018 09:44 AM
@LDSpence If you’ve had a text from DPD saying they deliver it on the 19th then you should of had it on the 19th.
20-12-2018 09:45 AM
If DPD has it. It is then you need to speak to.
20-12-2018 10:30 AM
If you had a text from DPD stating it'll be delivered it means they have it. I would continue trying to contact them as others have been able to so not all number are automated.
20-12-2018 12:18 PM
@David_C We've received your order details, but have not yet received your item.
Spoke to someone at EE yet again today, and from what she could see it said the parcel had been delivered. It hasn't.
She is chasing up for me and has advised me to give it until Sunday.
Is going to credit my account due to the amount of misinformation I have received.
And hopefully get another sent out to me in time for Christmas.
20-12-2018 12:29 PM
@David_C Just not really sure who to believe at this point, DPD I can't get through to, and EE saying it's DPD's issue as they have sent it out to be delivered.
Someone at DPD with potentially sticky fingers?
I just want it sorted out before Christmas, caused too much unnecessary stress.
20-12-2018 12:34 PM
@David_C Yeah which I completely understand, but it's highly unlikely to receive it today/tomorrow in my opinion.
My main gripe is at why tell me it's being delivered on a specific day, when it clearly won't be?
20-12-2018 12:35 PM - edited 20-12-2018 12:39 PM
@LDSpence I ain't taking sides as I am just a customer like yourself I would be annoyed too.
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