by Luaibi
Explorer

About an order

Hi I have order a Samsung galaxy s9 and I Bye a glass screen and it’s come withe it a case and the case come white and I won’t black case because the phone is black 

so how can I do ?

4 REPLIES
by Grand Master
Grand Master

Re: About an order

@Luaibi: This user discussion forum can have no access to your specific order. You need to query this with CS.

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by
EE Community Support Team

Re: About an order

Hi @Luaibi,

 

Welcome to the EE Community. Smiley Happy

 

That's great advice from @XRaySpeX. Please get in touch with Customer Care so we can organise a replacement for you.

 

Thanks

 

James

by Luaibi
Explorer

Re: About an order

Ok you send me a new one or I have to send the old one and get the new one after ?

Highlighted
by Grand Master
Grand Master

Re: About an order

If you speak with CS they may just be able to change the case, but normally with a complete phone you'd have to cancel it, send it back & wait for the return to be processed before you can re-order the 1 you want.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
To phone EE: The local rate landline number 0207 362 0200 or Freephone 0800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC = 2014: EE 20 Meg WBC
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