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About an order

Luaibi
Explorer

Hi I have order a Samsung galaxy s9 and I Bye a glass screen and it’s come withe it a case and the case come white and I won’t black case because the phone is black 

so how can I do ?

4 REPLIES 4
XRaySpeX
Grand Master
Grand Master

@Luaibi: This user discussion forum can have no access to your specific order. You need to query this with CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
James_B
EE Community Support Team

Hi @Luaibi,

 

Welcome to the EE Community. Smiley Happy

 

That's great advice from @XRaySpeX. Please get in touch with Customer Care so we can organise a replacement for you.

 

Thanks

 

James

Ok you send me a new one or I have to send the old one and get the new one after ?

If you speak with CS they may just be able to change the case, but normally with a complete phone you'd have to cancel it, send it back & wait for the return to be processed before you can re-order the 1 you want.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)