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12-02-2019 04:06 PM
Hi I have order a Samsung galaxy s9 and I Bye a glass screen and it’s come withe it a case and the case come white and I won’t black case because the phone is black
so how can I do ?
12-02-2019 05:44 PM
@Luaibi: This user discussion forum can have no access to your specific order. You need to query this with CS.
12-02-2019 06:25 PM
Hi @Luaibi,
Welcome to the EE Community.
That's great advice from @XRaySpeX. Please get in touch with Customer Care so we can organise a replacement for you.
Thanks
James
12-02-2019 06:51 PM
Ok you send me a new one or I have to send the old one and get the new one after ?
12-02-2019 06:58 PM
If you speak with CS they may just be able to change the case, but normally with a complete phone you'd have to cancel it, send it back & wait for the return to be processed before you can re-order the 1 you want.