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A top up problem

Tuttifruttixx
Visitor

‎05-08-2019 09:22 AM

Hi my names Stephanie Killick I accidentally topped up twice I was meant to renew my pack for £30 but it done it twice can I cancel the £35 one please and get the money back in my bank account please. Thank you 

0 Helpful
2 REPLIES 2
BrendonH
Community Hero
Community Hero

‎05-08-2019 09:38 AM

You can call CS and ask but top up is non refundable.


BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 14)
If I have helped please click the THUMB/SOLUTION buttons below
0 Helpful
Alex_S
EE Employee

‎05-08-2019 01:01 PM

Hi @Tuttifruttixx,

 

 

Welcome to the community 🙂

 

I can see that @BrendonH has given you some great information already.

 

Have you had a chance to call our customer care team to arrange the refund?

 

Comeback and let us know how you get on 🙂

 

 

Alex