by Enzom Investigator
Investigator

30 GB instead of 60 GB

On Black Friday i i graded my sim from 20 GB to 60 GB for the same price. I thought i would get a new sim but as yet I've heard nothing and I've just checked on my app and for some reason EE have gave me 30 GB. Not sure what's going on. Any info would be appreciated. Thanks

1 SOLUTION

Accepted Solutions
by Ace Contributor
Ace Contributor
Solution

Re: 30 GB instead of 60 GB

Hi @Enzom if you give 150 a call the black Friday 60GB deal for £20 comes with a 30GB plan & two free data add ons making it 60GB.

View solution in original post

6 REPLIES 6
by Grand Master
Grand Master

Re: 30 GB instead of 60 GB

@Enzom  You’ll need to speak with customer services about this. You don’t get a new sim if you don’t need one and you don’t as it’s just an account change. 

Highlighted
by Grand Master
Grand Master

Re: 30 GB instead of 60 GB

Hi @Enzom 

 

You won't get another SIM unless you asked for one. 

 

As for the data issue, then search the forum and read the other posts.  You will see what EE policy is on your upgrade of data. 

 

I suggest you call CS on 150.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Ace Contributor
Ace Contributor
Solution

Re: 30 GB instead of 60 GB

Hi @Enzom if you give 150 a call the black Friday 60GB deal for £20 comes with a 30GB plan & two free data add ons making it 60GB.

View solution in original post

by Enzom Investigator
Investigator

Re: 30 GB instead of 60 GB

Thanks for the help and support. 

by Ace Contributor
Ace Contributor

Re: 30 GB instead of 60 GB

@Enzom  your welcome if you need any further help in the future feel free to ask here on the community 😊

by Enzom Investigator
Investigator

Re: 30 GB instead of 60 GB

Thank You i will call CS. Thanks for your reply.

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