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06-12-2019 07:01 PM
On Black Friday i i graded my sim from 20 GB to 60 GB for the same price. I thought i would get a new sim but as yet I've heard nothing and I've just checked on my app and for some reason EE have gave me 30 GB. Not sure what's going on. Any info would be appreciated. Thanks
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06-12-2019 07:41 PM
Hi @Enzom if you give 150 a call the black Friday 60GB deal for £20 comes with a 30GB plan & two free data add ons making it 60GB.
06-12-2019 07:31 PM
@Enzom You’ll need to speak with customer services about this. You don’t get a new sim if you don’t need one and you don’t as it’s just an account change.
06-12-2019 07:33 PM
Hi @Enzom
You won't get another SIM unless you asked for one.
As for the data issue, then search the forum and read the other posts. You will see what EE policy is on your upgrade of data.
I suggest you call CS on 150.
Thanks
06-12-2019 07:41 PM
Hi @Enzom if you give 150 a call the black Friday 60GB deal for £20 comes with a 30GB plan & two free data add ons making it 60GB.
06-12-2019 08:18 PM
Thanks for the help and support.
06-12-2019 08:20 PM
@Enzom your welcome if you need any further help in the future feel free to ask here on the community 😊
06-12-2019 08:36 PM
Thank You i will call CS. Thanks for your reply.
16-03-2020 05:37 PM
I have that 60/30 GB offer but I don't see the free data add ons anywhere. The ones I see are not free. Are they automatic and monthly recurrent?
16-03-2020 05:59 PM
Hi there @33
Welcome to the community.
Can you text BALANCE to 150 and let me know what reply you get?
Thanks 🙂
Leanne.
16-03-2020 06:10 PM