by cfb96 Investigator
Investigator

24 hour upgrade could take 5-7 days.. happened to anyone else before?

Completed all the online stuff to upgrade to my new phone, it shows it to be instock and 24 hour dispatch. its now 48 hours later and ive been told it could be anything from 5-7 days!! originally told it was due to a tech glitch on my account, since been told its due to warehouse being busy. 

 

has this anyone else had a similar experiance upgrading with EE? 

7 REPLIES
by Ace Contributor
Ace Contributor

Re: 24 hour upgrade could take 5-7 days.. happened to anyone else before?

Hi @cfb96

 

Welcome to the Community,

 

Generally if there is stock the majority of customers receive their phones the next working day.

 

Due to the volume of orders this time of year some orders might be delayed you do have the option of cancelling your order and going to any EE store and having it straight away.

by cfb96 Investigator
Investigator

Re: 24 hour upgrade could take 5-7 days.. happened to anyone else before?

yeah i understand there would be an increase in demand but they could have listed that it would be 5-7 days at the point of ordering or i would have went into store!! i dont have the option to cancel and go into store unfortunetly... looks like its going to be january before i get my phone and get rid of my current phone that is not charging properly Smiley Sad

by
EE Community Support Team

Re: 24 hour upgrade could take 5-7 days.. happened to anyone else before?

Hi there @cfb96

 

I am sorry to hear this.

 

As @David_C, has advised if you visit one of our EE retail stores with photo ID either a passport or driving license they would be able to look into your upgrade and see what is in stock.

 

Or, give us a call on 150 and we will see what we can do to help.

 

Thanks, Leanne.

by cfb96 Investigator
Investigator

Re: 24 hour upgrade could take 5-7 days.. happened to anyone else before?

@leanne_T The online store showed (still shows) that the phone was instock and would be dispatched within 24hrs. i am now at the point where i can not cancel the online order. 

 

i just wish EE would have listed that it would be 5-7 day dispatch, not only is it a blatent lie to have published that it would have been 24h dispatch it is dissapointing the company cannot just list the REAL expected time of dispatch.... (i still would have given EE my custom, just would have lowered my expectations of receiving the phone in 2018) 

by
EE Community Support Team

Re: 24 hour upgrade could take 5-7 days.. happened to anyone else before?

Hi @cfb96

 

I am very sorry this has happened.

 

What phone did you order?

 

Leanne.

by cfb96 Investigator
Investigator

Re: 24 hour upgrade could take 5-7 days.. happened to anyone else before?

i just wish the truth had been posted online as the website is missleading giving the 24hr dispatch!

 

i ordered the Huawei Mate 20 Pro Black 

 

 

by
EE Community Support Team

Re: 24 hour upgrade could take 5-7 days.. happened to anyone else before?

Hi @cfb96

 

I have sent you a private message to get some details.

 

Leanne.

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