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13-01-2020 09:12 AM
Hi,
Is there anything that prevents you from returning the device during the cooling off period? Or are all reasons accepted, the website just mentions coverage.
Thanks
Tehmoor
Solved! See the answer below or view the solution in context.
13-01-2020 10:00 AM - edited 13-01-2020 10:01 AM
Yes, if you ordered it in an EE store there no 14-day cooling off period.
Otherwise, online or by phone, you don't need to give or have any reason. It is your statutory right.
13-01-2020 10:00 AM - edited 13-01-2020 10:01 AM
Yes, if you ordered it in an EE store there no 14-day cooling off period.
Otherwise, online or by phone, you don't need to give or have any reason. It is your statutory right.
13-01-2020 10:15 AM
Thanks, I got it over the phone. I previously had the Pixel 2 XL and upgraded to the 4XL, but I'm not convinced by it and don't think it's worth paying the extra it's costing me.
13-01-2020 10:20 AM
Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.