02-05-2018 07:57 AM - last edited on 02-05-2018 09:26 AM by MichaelL
hi all, i left EE last year (moved house poor signel etc), anyway i deault on my account as i cancelled my DD, i have since paid this but it still says its outstanding on my credit report, is there anyway to contact someone who can update the account with the credit agenceys?
many thanks guys
[mod edit: please do not post personal information such as account numbers on the public board. Thanks!]
02-05-2018 08:04 AM - edited 02-05-2018 08:07 AM
@johnski It will update on its own. But unfortunately defaults will remain for a period of time and EE can
not change a credit report just because the balance has now been paid. EE do not control your credit report.
Ps do not post any information about yourself or your account on a public forum.
02-05-2018 11:07 AM
Thanks for posting in community 🙂
Here is some help from our How does EE use my credit file information? support article.
What are late payments and defaults?
A late payment will show when a bill is paid late. If it is two months late, it will show as a 2, three months late will show as a 3 and so on.
A default is the result of a bill or bills being paid late for six months in a row.
We’re not required to write to customers to tell them we are recording a default on their credit file or provide a copy of their original agreement.
See our understanding credit files help and support pages for further information.
How do I query my credit file?
There are 4 ways to query something on your credit file;
1. Via Chat
Click on this link between 9-5, Monday to Friday: http://ee.co.uk/help/accounts-billing-and-topping-up/billing-and-payment/understanding-credit-files
2. Via email to us
Orange, T-Mobile and EE – firstname.lastname@example.org
4. Send a letter to our credit referrals team
6 Camberwell Way
Please ensure you provide all of the following details in order for us to review your query:
We will aim to respond to queries via email within 48 hours but queries by post may take a little longer.
by KevSpi 2 weeks ago