Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Re: My contract ends on the 18/12/23.

LEAVE EE AND CHOOSE ANOTHER PROVIDER!! I’m an existing custom and have been for years and trust me they’re scammers and thieves, they are a mobile phone provider and ‘network provider’ but any event or concert I’ve been at sponsored by EE, I’ve never...

He

Spend cap ps5

Hi is it possible to use we spend cap for ps5 game purchase

Paid Bill on time but EE have restricted my phone

I paid my bill two weeks ago, today I can't text or call, the app says I have to make a payment even though it says its been paid, I click on make a payment and takes me to another page that says paid yet when I call or text it says I've reached my c...

Resolved! Discount codes

Hi,I have re registered for my EE perks having now paid off my contract, and have been paying more each month (stupid I know!) Will the 20% discount be automatically applied now Ive re registered or do I have to use one of the codes somehow?? Many th...

Account

Hi why is it saying my accounts closed?

Lower my plan

I want to lower my plan

Credit Score

I have recently checked my credit score and noticed it has had a significant drop due to "EE comms supply account removed"I'm not entirely sure what this means however I do know for sure that I have not missed a single payment and not opened a new ac...

Private incurance

Hello. I need information for private insurance. I dropped my phone and want to report it for repair, but CA insurance wants me to confirm that the phone belongs to me. It has to be a receipt or invoice, but I didn't receive anything like that when I...

Resolved! Early Settlement

Where on the account page, can i settle the contact in full early please?