Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Resolved! Overcharging on bill

I’ve just noticed my contract bill has gone up unbeknownst to me by over 20% has anyone else had this profiteering happen to them.when I challenged them on it they tried to confuse with inflation %s but as I’m not stupid I knew their numbers didn’t a...

Resolved! Cancellation contract from abroad.

Hi, everyone. I had to leave the UK suddenly two months ago. I've moved to Colombia, and so I need to end my EE contract. Since I will be here for a while. I´ve tried EVERYTHING. I called every single number I found on the EE web page, but I´ve never...

Resolved! Haven't received a confirmation email for early upgrade

Hi, I chose to get an early upgrade on my phone earlier today, so I could switch to a SIM only contract. The payment was processed and taken out of my bank account but I've received no confirmation email and I'm a bit concerned that the money has gon...

Resolved! Extend phone bill date

Resolved! Upgrade

Hi I am trying to see if my 2nd phone is due for an upgrade but on the system it only shows me my number

EE abuse customers

No idea how you've been overcharging me, your complaint resolution skills are appalling, rather than looking through the account and speaking to me like a human being your staff belittled me forgot to put me on hold and started derogatively speaking ...

Resolved! Can tourists get one-month unlimited data contract at a ee shop instantly?

I'll be staying in the UK for 20+ days traveling and working so I need stable internet access throughout the journey. Can tourist get a one-month unlimited data with hotspot sharing contract at a physical ee shop instantly? And can the contract be au...

Help with changing plan

Hi, i need help with changing my plan. Ive chose the All Rounder SIM Unlimited £36 6MHP, £36.00 monthly plan. When i look at my bill now it is saying that it is actually £72 after the 6 months. nowhere on my contract did it say £72 after the 6 months...

Resolved! How often can you change an add on?

I am looking to upgrade my sim only plan which I have the option for. The 1 I am going for is £32 but half price for 3 months. It has 1 add on available, how often can you change the add on?

Struggling to pay my bill

I am in an awful situation. I have recently lost my job which has made it very hard to afford my overall house bills along with my phone contract.Next month is going to be the worst of months with me getting nothing from Universal Credit due to my pa...