Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Ending BT related discounts.

I have just cancelled my BT Broadband and they have kindly excused me any early termination fee. They have said that as I am on a social tariff and cannot receive my guaranteed speed at all times they will accept early termination.My issue is I canno...

Bill

Please can you tell me why my bill is £72.63 when I signed a contract for £50 a month

Payment not showing

Hi, I made a payment via google pay on the 2nd of april and it is not showing on my account and says its overdue. Can I get some feedback regarding this?

Resolved! Re: I want to change my bill date to the 27th of each month

i would like to change my billing date to the 27th of each month

Flex pay Arrrgh!

Afternoon all..A word to the wise.I have 6 SIMS, for me and my family, and I decided to go for a new phone on mine and was offered flex play on the assumption I could make regular extra contributions to the loan balance and therefore pay it off as so...

I want to change direct debit info

Re: Itemised Billing Charge

They are thives. I called and chat with them on the app to remove itemise billing three times...three times thye told me it was gone and continue to charge. Now I can't call them because my iphone is decide to die for some reason and there is no way ...

Resolved! How to change payment method?

How do I remove my direct debit and pay via a credit/debit card?

Update my address

I've been trying to update my address but the EE site does not give any option. Why? Any help regarding this?

Move from EE to O2

Hi because of work related reasons, i'm going to move from EE to O2 .. my contract ended with EE but still got sim plan running and data allowance renews on 29th April.. do I need to get in contact with EE customer services to stop this plan or when...