Contracts & Billing

All discussion around anything related to EE billing or contracts

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 7643 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 17620 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by EE Community Support Team
  • 33943 Views
  • 46 replies
  • 9 Helpful

Changing direct debit.

Trying to change my direct debit date but not all of the days are shown on the list. Im trying to change it to the 25th day but only getting 24th and the 28th as the closest. 

Joeb63 by Investigator
  • 136 Views
  • 1 replies
  • 1 Helpful

Stolen phone

I had my phone stolen and now need to provide my insurers with both Proof of Usage and Proof of Blacklisting, how do I go about getting these please?

PaulaPD by Visitor
  • 134 Views
  • 1 replies
  • 0 Helpful

Resolved! Contract

I have 3 contracts with 2 ended November 2023 which I didn’t know so continued to pay. My son has took a contract out with EE now so he’s paying that but I’m still paying for his that expired November? Also found a cheaper contract with a different c...

Kaz107 by Visitor
  • 112 Views
  • 1 replies
  • 1 Helpful

Contract

How di i speak to someone online my contract finished in no ember yet still paying same amount every month!!

Bills

Why does it say I've paid my bill when I haven't yet ? , also my phone is insured does that mean my charger is as well ? And how do I go about claiming for a new charger ?