Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Resolved! UNBAR

Hi I would like to unbar 3rd party tomorrow but everytime I unbar or bar it keeps saying sorry were unable to remove the third party bar please contact customer service on 150 and this is from 150 but it lest me bar but not unbar is there anyway I ca...

Claire - Hull

Hi, I recently upgraded my phone today over EE’s phone line and was connected to Claire in Hull. Claire helped me sort my new phone upgrade out and was very kind and caring towards getting me the best deals and phone to suit my needs. We had a few e...

Resolved! Leftover contract bill payments

Is there any provision to make one off payment towards your mobile contract bill?I have been able to save enough money to make one off payment to EE for my leftover Mobile contract payments and I wish get rid of monthly direct debit cycles . Bought i...

My phone is cut off can't receive calls either. WHAT'S THIS

Credit score

Hi,i have recently turned 18 and trying to build a credit score, if i was to take out a data plan would this go towards building it up. Already have a phone so can’t do that. If it’s just a data plan will it help me?

Price Increase

I took out a new contract mid February and was made aware the the imminent increase of charges which had resulted in an extra £4 per month. However, E E are still offering the tariff at the pre increase price. Surely if prices need to be increased it...

Resolved! Text Message

Hi from EE, your total charge for ending your contract early for 0xxxxxxxxxxx is £4xxx.x This will show on your final EE bill, find out more here ee.co.uk/leavingus Thanksi never ask to early cancel my contract . I was just checking on my ee account ...

Resolved! Bill

Hi I'm just wondering if there is no card attached to my app for direct debit can they still take my payment or would i have to put my card details In to pay it as had problems with my bank but sorted now so just unsure of what I have to do

Contract cancelation

Hello,I want to cancel my contract. I signed it on January 30th 2024, but it's too expensive for me and I can't afford it. I haven't even activated the SIM yet. How can I cancel the contract and will there be any charges if I cancel? I have called cu...

Resolved! Re: I wanna cancel my sim card

I would like to cancel my account as I no longer use ee but am still getting charged. I am only able to communicate via email and am unable to go to a store.