Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 7651 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 17625 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by EE Community Support Team
  • 33958 Views
  • 46 replies
  • 9 Helpful

Resolved! Payment Plan

I’ve entered a payment plan with “the zinc group” to pay off a debt from my contract (i cancelled it due to an ongoing dispute).. but it’s still showing as a negative on my credit report, not that it’s an arrangement like it has for other things.  do...

meganlee by Visitor
  • 107 Views
  • 1 replies
  • 1 Helpful

What happening to EE

Customer same account 20 years in total from T-Mobile to EE, like most families I have lots of contract’s including broadband. Wife phone stopped working at 18 months of the 24 month contract. Not a mark on it like new and when contacting Ee technica...

Robc70 by Investigator
  • 224 Views
  • 8 replies
  • 0 Helpful

Phone bill

Hi, Ive just checked my phone plan and I pay for 5g but I never get 5g as my phone is quite old.Would you possibly be able to take this off and decrease the monthly price as I don’t use it?I’ll look forward to hearing from you. Kind regards,  Amy Pop...

Contacting EE

I’ve been trying to contact EE and talk to an actual human being to change my data plan and also check if there’s a way I can change the account holder from my dad to myself so I don’t need him to verify each time I have a problem but there seems to ...

Re: Upgrade price difference

Leanne, I have the same problem.  I want to upgrade to a S24+ with 125GB of data.  I log in and it offers a price of £46.66 but when I click through to actually buy, the price jumps to £56.66 p/mth because the data price goes from £20 to £30 p/mth.  ...

early_911 by Investigator
  • 185 Views
  • 3 replies
  • 3 Helpful

Finishing my contract

I have been paying for a sim that I don’t use for 2 years it’s finally at the end of the contract will I be charged or will my bill be just my new phone and sim