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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 7953 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 18058 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by • EE Community Support Team
  • 34837 Views
  • 46 replies
  • 9 Helpful

How can I link my new sim only plan to my account

Hi new here I’m in the middle of switching to ee from bt but I can’t seem to link my new contract to the ee account I already have set up do I need to close my ee account then start again as wont let me register for new ee id coz my email already reg...

Payments added to bill

I’ve just seen that 3x £10 payments were added to my phone bill and this wasn’t me. Any idea how this was allowed to happen? And how I can get it back? 

Navi85 by • Visitor
  • 37 Views
  • 1 replies
  • 1 Helpful

Resolved! SPEND

I can’t get a response using SPEND on 150

PaulDH by • Investigator
  • 61 Views
  • 3 replies
  • 0 Helpful

Poor communication

On 8th March I called EE because I could not access my data on EE website I was told I would have unlimited data as there was general technical issue. I received a bill on the 11th March of a £53 my monthly bill is £15.79. I called on 15th March aski...

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