Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Resolved! Change my payment date

Change payment date

Resolved! Cancellation

How can I cancel my ee account

Bill

Resolved! My account is paid but says need to make a payment account suspend

My bill is paid and when going on my ee says make a payment but there’s no services on my phone now I need my phone for work don’t get why it’s suspended when it’s paid

Resolved! Direct Debit

Just changed my tarriff to SIM card only which reduced my monthly bill, will EE automatically change my direct debit or do i need to go and amend myself, appreciate any feedback

Resolved! Over payment

OMG this is so long winded Ok my contract was up for renewal on the 23-1-24 however after being with you lot for over 30 years, I through its time for a change, so I went with another company which omg they are really good and less than half the pric...

Not able to view my mobile bill through the EE app/online

ve been able to view bills until today ,I have two phone numbers on one account and I cannot view them, they have gone, says link your number in the EE account, when I do it says number already linkedcheers Rod

Bills

Hi all My bills going up. It started put 18 months ago about 28 quid. Now it will be over 40. I really can't afford it too. Wat can I do. Its going g up £4. Along will all my other bills going up top. I am 64 disabled and don't work. Is there away ...

Resolved! Smart benefits question

Soon I will be upgrading from a legacy plan to a new sim only plan, as the current one is rolling over since Oct 2017, and isn't fit for purpose. This new plan includes a generous data allowance and one smart benefit, however I forgot to ask the upgr...

No Access To Bills

My online account wont allow me to link my device, just comes up with an error, so I'm unable to access bills through the online account.I've seen multiple places say that you can text BILL '150' to access your bill, this also doesn't work. I've call...