Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 7651 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 17625 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by EE Community Support Team
  • 33958 Views
  • 46 replies
  • 9 Helpful

Sim only

Hi I ordered a new sim only deal today through my BT app. When I ordered it I was told it would be £23 a month but when it processed it automatically went up too £33 a month. I was with three pay before and need to keep my number for my boys schools ...

Cannot get bills

Website will not show my account with bills.I need to print the bills for my accounts.Keeps telling me to log out and log in again or it cannot get my details.This has been going on since December, appalling service.

mikerj by Explorer
  • 188 Views
  • 2 replies
  • 1 Helpful

Upgrade problems

I upgraded my contract last week and kept the same number I have always had, up until today it was working absolutely fine until I phoned EE earlier this evening about 6pm for a bill enquiry and now I have a completely different number!! I need advic...

Loumcg by Investigator
  • 137 Views
  • 3 replies
  • 0 Helpful

Endemnity

Has any one been told someone is paying you account, and it's only showing my payments on my banking App and my EE app, and so they have returned 119.00 to this other person, so now I look like I've not paid, was told its going to be a cheque to me a...

crarmory by Explorer
  • 146 Views
  • 3 replies
  • 0 Helpful

Overcharged

My plan should be £25/month and £13.25/month for device but I am being charged £44.02/month and £13.25/month for device. I have a zero spending cap on so how is this happening and what can I do about it? 

Resolved! Change plan

If I change my plan to a cheaper one will this change my contract or will that still end after my original 24 month contract?

Donnyy by Explorer
  • 139 Views
  • 1 replies
  • 0 Helpful

Resolved! Use of Mobile in EU for 9 months

Hi experts!I will be living in Spain for 9 months starting September 2024.  I want to keep my existing number.  My current number is no longer in contract, but started in 2022.  Can you please advise what is the cheapest option available for me.  Or ...

giloe by Visitor
  • 98 Views
  • 1 replies
  • 0 Helpful