Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Bill

I like to know what my next bill is

Free tablet

When I upgraded my phone in may 2022 I was offered a free tablet I didn't want or need it myself but I took it it and gave it to my church as a raffle prize . Just started thinking about new phone and I realise I have been paying £11+ for this " free...

Resolved! Ess device 4G

I have just notice I am paying an extra £11 per month for a Ess Device 4G.When I upgraded my phone in November, I was told I would get a device for FREE and was told I absolutely wouldn’t pay for it.they also tried to sell me broadband which I also s...

Re: Bill

How do you 'just download' the bill?

Re: Cancelling a second line

I need to cancel the second line wrongly added in my bills and aside from that, need to transfer ownership from the number ******** to another person. Mod edit: [please don't post personal information on the community].

Re: Call history

How can I see call history

Increasing bill

Hello, I'm a bit confused. I signed contract for 2 years - sim&phone. Received message that from next month bill will increase. To be honest, that's not fair.

Plans, pricing and extra charges

Does anyone know why i am being charged roaming charges, when i do not go abroad? I have iphone and it keeps putting charges on my bill, also it says i have an add-on for roaming that cannot be removed, why is this? Is there any way i can change my p...

Resolved! How long does 30 percent discount stays for?

Hi EE Team,I have currently 3 sim card with EE. 2 of them have 30 percent discount for 24 months? What happens after 24 months, will it stay the same price. Or will it revert to original price? Answer to this will be grateful.I am currently trying to...

Text comps and UNBAR?

So I had been entering text competitions - texts going thru, receiving messages back saying I had entered up until yesterday when I received a message saying I couldn’t enter due to something about needing to “UNBAR” or because I had reached my “spen...