Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Beaodband conteact ending

I am trying to find out when my broadband contract ends.Ir is difficult to me to talk during work hours.can I email someone about this as I am likely to not renew my contract.

Resolved! Stop itemised billing

I’m trying to turn off itemised billing but can’t see how to do it. How can I cancel it? I feel like this is a stealth tax which everyone pays every month because it’s not obvious how to turn it off.

How to download a bill

How do I download a bill can’t find the manage bills and payments

Resolved! How long does it take for my contract details to come through ?

Why ı never pay normal bil

When customers service said my last bill I am happy to pay that but when paying term came bill was not right charge I don't until why ee has a problem like that

Resolved! Re: Regarding the mobile bill

I noticed an increase on my bill. Why this increase I used to pay 28.58 now I pay 30.84 without telling me.

Resolved! Billing

I am unable to see my latest bill on the app even though I have had an email telling me that it is ready to view

My phone EMI 90 pound but Two time 175 pound cutting

I am Mr Suraj I contract with EE for 15promax apple phone EE center from illford give a phone ist time 30 pound cutting for my account and after 20 day two time 175 pound cutting for my account but center service man ask for your EML per mounth 90 ...

Problems about outstanding balance

When I changed my PAY AS YOU GO account to PAY MONTHLY account through calling EE, the EE team told me that I can cancel that fro free in 14 days. I did cancel the contract in 7 days by calling EE again. So the thing should be done.But after that I c...

Resolved! EE

They put the money up of your contract every 6 months