Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Going up again bleep

I’ve just received a notice that my mobile is going up nearly £4.00 a month I can’t wait for Nov when my contract is up. I shall be getting sim only.

Kit

I returned my kit weeks ago and am still receiving emails and messages saying if it’s not back by 15th March I will be charged. I have proof of receipt and confirmation from Royal Mail that it was received. Why am I still getting messages??

Re: cancel paper billing

Please cancel my paper billing thank you

Re: I want to terminate my contract

Contract ends end of March so I will pay this month and then cancel contract please

Phone bill increases

Why is EE increasing phone bills by £3 per month inline with inflation. Are they gonna increase our wages inline with inflation to accommodate this change ? Absolute joke how large companies like EE think they can get away with these scandals no care...

Additional charges

Hello I have 2 separate additional charges from 1/3rd party companies ine is Spotify but there is another charge of £3 - what does that relate to please?

mislead ee contract

brought a phone and contract from EE store but was keep hidden information forbidding to cancel it since it was bought in the store contact the store and Head offfice and theystill refuse to it

Resolved! Accessing old bills

I need to access bill ( including all numbers) older than 12 months..

Ridiculous high price

I am paying between 180.00 to 220 a month for iPhone 13; iPhone 12 Pro,and a Samsung laptop 18.00 a month for the laptop; is anyone else paying this sort of money? Nothing special just basic contract

Why can't we download VAT invoices

When are we going to be able to download our VAT invoices? This is ridiculous that we still can't do this...............