Contracts & Billing

All discussion around anything related to EE billing or contracts

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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 7643 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 17620 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by EE Community Support Team
  • 33943 Views
  • 46 replies
  • 9 Helpful

Resolved! Over payment

OMG this is so long winded Ok my contract was up for renewal on the 23-1-24 however after being with you lot for over 30 years, I through its time for a change, so I went with another company which omg they are really good and less than half the pric...

Julianlr1 by Investigator
  • 301 Views
  • 11 replies
  • 1 Helpful

Bills

Hi all My bills going up. It started put 18 months ago about 28 quid. Now it will be over 40. I really can't afford it too. Wat can I do.  Its going g up £4. Along will all my other bills going up top.  I am 64 disabled and don't work. Is there away ...

Ulllass59 by Valued Contributor
  • 222 Views
  • 16 replies
  • 1 Helpful

Resolved! Smart benefits question

Soon I will be upgrading from a legacy plan to a new sim only plan, as the current one is rolling over since Oct 2017, and isn't fit for purpose. This new plan includes a generous data allowance and one smart benefit, however I forgot to ask the upgr...

No Access To Bills

My online account wont allow me to link my device, just comes up with an error, so I'm unable to access bills through the online account.I've seen multiple places say that you can text BILL '150' to access your bill, this also doesn't work. I've call...

mfoley by Investigator
  • 134 Views
  • 6 replies
  • 1 Helpful

Leaving

How do you know if you are on a contract with EE. I've been with you for years but feel it's too expensive to stay 

Resolved! Upfront payment

Ok so I’m worried , paid a £200 upfront payment that has been taking from my acount I then received an email saying credit check failed , no mention of a refund when and how does this work thanks 

Getting charged for an account that's not mine.

Hi there,I'm on here as a last resort because I've just discovered that I have been paying for an EE mobile account that is not mine.  EE claim that I ordered a SIM card but I definitely did not and the number they claim it relates to has never been ...