Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Symbols !?! What do they mean

Hi.. I’m looking to upgrade but what do the symbols mean?? I’ve worked out the A in a box means add on, but what do the other ‘clocks’ mean ???

Money owed to EE.

My dad owes money on an old account, how can I pay this with no phone number?

ESS Device

Hi,Thanks James B for reply regarding above device, our bill is regularly around the £250 a month mark, when the contract was renewed 22 months ago the idea was to reduce the amount paid. Nothing really has changed, still paying similar amounts and t...

30 Day Sim Only

I have a 30 day sim only which is expired. I wanted to change it to a 12 month contract. I’m being told I need to wait for 6 months before I can do this. I am not asking for a phone contract. This doesn’t make sense? Can anyone help?

Resolved! Removing a line from family account

My daughter wants to have the phone contract transferred to her and her phone is part of our multi-line deal. How do a remove one phone and how does she then set up a ontract?

Resolved! Upgrade

Hey there just wondering, my contract is up real soon so just wondering what is the date I can upgrade without being affected by this years price rise. Appreciate any help thankyou.

I can’t get a new contract

I am due an upgrade which I should have done in December 2022. I have been with EE for 30 years and never missed a payment and always stayed loyal. I went to upgrade to iPhone 15 and they asked my yearly income in the shop. I stupidly gave them a sma...

EE overcharging an extra month bill?

Hi. I am having several problems with EE despite 5 online chat conversations and 4 phone calls. All repeating myself. ARGH. My contract was from 19th Feb 22 - 19th Feb 24. As I was due to either upgrade or leave, I decided to go on a sim only plan an...

Resolved! Re: Bill payment

My bill is due can I get an extension until payday

Resolved! Can't get spend cap changed whilst roaming

My wife and I are currently abroad in Spain. We have 2 phones linked to the same EE account. We had a spend cap of £10.00 set for each phone to enable us to use roaming. Unfortunately this £10 ran out and phone calls, mobile data and outbound texts h...