Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

MMS

I have a problem that maybe you can help with.I top up via direct debit every month on the £15.00 a month plan. My problem is how do I send MMS? As I have never got cash on my phone to send one. It always says ' Not supported on this network' Do I ha...

Leave EE without calling

I've had to move rapidly and was unable to call to cancel my phone bill. How can this be done without calling? Obviously can't call from an international number.

Re: Leave EE without calling

I phoned 150 to cancel my contract 2 years ago and I’m still getting billed monthly, cancel it now

Resolved! Fraudulent Google Play Transactions

My phone was stolen on Saturday March 5th, and over the next 10 minutes or so they racked up £239.51 of charges over 19 Google Play transactions. They were not made on my own Google account. I went into an EE store to get a replacement SIM on the Mon...

contract

My contract has expired on 6th March but I want to renew it. How do I do this?

Broadband

I have switched from EE to BT and have just got an email to say my EE bill is ready. I was told that it would be stopped. What do i do?

Resolved! Want an itemised bill

EE ACCONT

I have £150 in my ee account, how can I withdraw it, or buy something with it

Had my sim not even a day and it's saying restricted

Dunno if this is the right place to post this but I got my new Contract sim today and put it in my Samsung galaxy S22 ultra and was working fine, a few hours later I'm texting a friend and my text stopped sending and now it's says I've reached my cre...

User of the phone has passed away

HelloSadly a family member has passed away...their contract was in my name and it still has time left...is there anything that can be done?Many thanks