Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Insurance Withheld

Shocking! My device damage cover was not added to my contract, but there’s a note on the system proving I requested it. Sales team refused to give the damage cover because I was a month over 90 days window, even thought the operator was at fault. Ha...

Price increase

So I understand that as per the terms and conditions, the price can go up as per the CPI plus 3.9%. the email I received mentioned the price increase aligns with the CPI published in January. If you look at this publication, the rate is 10.1%, then p...

re:bill increase

hi I have only just joined EE from BT. my bill was supposed to be £14-40 you have charged me £16-90 already if this is permanent I want a Pac code ill switch suppliers rubbish promises from BT. I was told it would be £14-40 throughout my contract and...

My phone number was changed without request.

my number was changed without request, upon calling the 150 to complain about swap in my number from xxxxxxxxxxxx to xxxxxxxxxxxx from pay as you go to pay Monthly, customer service promised to have number switched back to status Quo and that my requ...

Samsung s23 contract

Hi, I just recently upgraded to Samsung s23 and it's been 4 days and my new contract new plan is not on my phone but my old plan is still appearing. As ee will be taking money for the old plan and not my new one. Does maybe someone know when my new c...

Upgrading

Hii have a upgrade anytime plan and looking to switch phones. If I decided to upgrade on the 1st march 2023 would I still be effected by the price increase that’s planned in for end of March (14.4%) I think it was or would it not be effected until 20...

This month's bill of £409 is simply too much to me. I just cannot manage for re

Where did I go wrong to incur such a huge bill? Normally i average £35 monthly. Pse explain and help me. I'm uk resident but temporarily in Ghana on health grounds for the past 10 months. I'll appreciate a help out of this deep hole. I'm 87yr old +...

Resolved! upgrade

hi I'm looking to upgrade my phones can I do this now

Credit report contract update

Hello, my SIM contract with EE expired in September and I signed a new one with them in October. However, my credit report with Credit Karma still shows that I have an expired contract. Who should I contact to have this updated? Would EE customer sup...

Resolved! Out of contract bill

If I choose not to upgrade my phone at end of contract does my monthly payment reduce as I assume I have paid for the handset during the 24month contract?