Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 7653 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 17628 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by EE Community Support Team
  • 33963 Views
  • 46 replies
  • 9 Helpful

Resolved! Out of contract bill

If I choose not to upgrade my phone at end of contract does my monthly payment reduce as I assume I have paid for the handset during the 24month contract?

ps449 by Visitor
  • 309 Views
  • 1 replies
  • 4 Helpful

Phone upgrade

Hello so I am eligible for an upgrade to swap my phone in. It says working order. It’s an iPhone 12 the back glass is shattered and some cracks in the front. It’s works fine and doesn’t affect viewing. Is that ok to trade in?

Resolved! Contract

Hello. Could you tell me when my contract is due for renewal please?  I need to decrease costs with my latest phone.

Price increase.

I've been informed that my bill is going up by 14.4% inline with CPI (GPD inflation hasn't reached this figure!). Is there anything you can do to reduce my bill. I have 2 phones, 1 for my husband's business and 1 for myself. The reception abd wifion ...

My phone bill

Hi I’m just wondering why my phone bill has increased this month when I had a text messaging saying it won’t be going up until on or after 31st of march? So it shouldn’t have been taken out then month. Also it’s taken like an extra £2 instead of the ...

ChloeR11 by Visitor
  • 225 Views
  • 1 replies
  • 1 Helpful