Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Resolved! Hi

My bill is well overdue I can’t afford to pay it a the moment I can receive calls can I also receive txt messages?

Resolved! Undo account closure

I have moved abroad for 5 months and gradually winding down my admin in the UK. Having just closed my account at EE couple of days ago, I realised that a few of my financial institutions are still sending OTPs to my UK numbers. Can I please get back ...

Credit change

I’ve got £48 in credit on my mobile account that is just sat there is it possible to swap the money over on to my mobile 4g device 路‍路‍

Resolved! Cancellation

Hi I would like to cancel my contract.Thanks

Resolved! Itemised bill april 2021

Hiya allI need an itemised bill for this one month, could I order it and how do o go about this? Thanks

Re: Monthly Billing Enquiry

Hi

Resolved! Looking to upgrade my phone

No on price increase letter I don’t have

Just got bill say charges going up fine but there’s a second no on there I haven’t got only got one no with EE only got 1 phone that end ***** I do not have one ***** please could you look in to this or send no so can talk some one about it this is n...

Charged for Free Upgrade

Hello,I Upgraded my contract in february and have an email with the contract terms stating the monthly plan cost, the add ons, insurance cost etc. In this email it states that the uprgade has no cost. In my Bill for march I have a charge of over £220...

Benn with EE just 1 Month and already an INCREASE in monthly payment!!!

So on 18th February 2023 i purchased an Unlimited Data Sim from an EE shop on a Month by Month Direct Debit at £35 per month. Today i have received a letter stating that my monthly charge will increase by £5.04 per month as this is the Annual Increas...