Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 7951 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 18056 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by EE Community Support Team
  • 34827 Views
  • 46 replies
  • 9 Helpful

Laptop

Hi I have a sim only contract with ee and would like to add a laptop to my account, the ee app shows that I need to add another sim card with the laptop, is it possible to add a laptop to my account without a second sim?

OfcDill by Visitor
  • 275 Views
  • 1 replies
  • 0 Helpful

Payment

I just paid my occurring balance with Apple Pay and I didn't receive any email that I have paid. My data is also not working at the moment but the money from my bank has been taken off. What should I do?

Resolved! Re: Mk40 2ST

hi what is the best deal you can offer me for apple iphone 13 - i currently have iphone 6for trade in 

alcudia by Visitor
  • 262 Views
  • 2 replies
  • 3 Helpful

Resolved! Money out account

My bill was overdue. I paid it went off EE app to confirm on banking app went back onto EE and it had disappeared. Money has come out my account but it still says bill unpaid on EE app