Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

No network

So few days ago I phoned 150 to top my phone up with voucher to be directed to a agent who then convinced me to take a sim only contract for my self and added my child on it. Brilliant at time but I was in a shop unable to pay my transaction as my ph...

Resolved! Contract

When did my contract end

Resolved! Itemised Billing

I need to find a number I rang over a month ago on itemised billing. How do I get hold of an itemised bill?? Cheers

Accidentally hit leave Ee

Hi all I accidentally hit leave Ee on the app ad I got a text message telling me my early end payment is this just a generated message or do I need to contact Ee to make sure I didn’t end my contract

End of contract

My 24 month contract ends in 5 daysI have got the PAC number from EEDo I have to inform EE that am leaving? or I just swap networks?

How do I view my bill?

Can anyone help me/tell me where I can view my bill on the EE app/Website. For such a huge company their website is so poor/user unfriendly to navigate around. The only option I can find is to pay my bill, but that just takes me to a payment screen a...

Resolved! My I Pad - i have paid for it how can i stop my Direct Debits

I have paid for my I Pad - how can i stop EE From taking a DD for it every month - i have my sim cards on it as well so do not want to cancel my DD in total!!

Re: Change direct debit details

Hi, I set up a DD a week or so ago. I asked for the 28th of each month and all went through. I have now received my next bill and the DD is the 15th of each month, in line with my billing date. The problem is the upfront service charge is not pro-rat...

Switched my sim plan

Was £16 a month lowered to £12 but going to take £74 from my bank?

EE-Contract

I-Was charged £ 127.00 pounds this mouth April 23 I also charging me for insurance for a phone l cancelled 3 months ago, l had another on contract phone, because the older phone is broken something to do with the graphics apparently, Now I have ne...