Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

EE chat not working, EE shop not working, Disconnected from agent online…

Unable to see any billing or statements

I am unable to view any of my bills when logging into my account either online or via App. Not been able to see anything for a few days at least. Have spoken to EE who promised a call back but I have yet to speak further. Is anyone else having sim...

Re: Can you change plan within 14 days?

Hi, I want to change my package with unlimited and want to apply, the student discount as well, i am currently within my 14 day cooling off period, kindly guide me how to do that

Real or fake?

I received a call from this number 01942901130 today claiming to be EE. He wanted to speak to me for a few mins about rewards for loyalty etc. I said I had no time and ended the call. He asked me to call back when I had time. He was pleasant enough. ...

Resolved! Setting up a new account for 18 year old.

My son has turned 18 and wants his own phone contract, but keep his number from the sim only contract that I currently pay for him. Is it possible to do this?

Removing a mobile number from current contract

Hello there,I am looking for advice upon this situation.I have 2 mobile numbers of which I have one as my main contact and one as an emergency.The problem is by removing the emergency one, it cuts my mobile bill in half but it is on a new contract an...

I Have a NHS perk code, how do i add it onto my account?

Unsecured loan - credit score dropped

Hello,I didn't realise that getting a new handset on contract would show on my credit file as an 'unsecured loan'. It's caused my credit score to drop by 70 points and go from excellent to good. This will potentially cause big problems as I need to a...

Resolved! Billing

What is going on with EE's website, I am unable to download a bill, been trying for days, webchat very unhelpful

You take money out my bank

Why you take money out my bank account when I haven't got anything