Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Resolved! How do I get a receipt from 2020?

I need to get a receipt for insurance purposes but the details no longer seem to be stored on the App/website. Does anybody know how I'd get a receipt for a phone I purchased in 2020 please? Can't get through to anybody in customer service

EE FINAL BILL DEBT

Hello, I am in a very bad situation. I recently upgraded my iPhone 11 Pro Max with EE in the summer to an IPhone 13. I strictly asked the woman on the phone who was new to make it a monthly contract and keep the same phone number. She did the total o...

Apple music

I have never agreed to this and am not happy I have been charged I will be looking at cancellation of my ee

Resolved! Payments

Just a question to when my payments for iPad phone and watch will b fully paid thanks Stephen gunn

Resolved! Refund

Good evening,EEI was on the phone with one of your representatives and I there was a technical issue I paid an upfront cost of £30 and then I paid an additional £20. The representative said that he can see I paid it. But asked if I can do it again be...

Resolved! Sim

I have a sim only which I think finishes end of July. How much would I need to cancel early?

How do I upgrade my phone from bt to ee

BT have said I can upgrade but they don't have the deal on their network. I set up an EE account but my number. Is not recognised by ee. What do I do?

Resolved! Default and want to pay

Hello, I have not been around for a long time and when I returned I realized my account is blocked and sim not working anymore. I have some outstanding payment to make to keep my line up and running again. Kindly assist as I can no call out from the ...

Re: EE Contract with new phone

I'm due an upgrade but I don't want to change my SIM contract. Can I get a new phone on upgrade and keep current plan?

Resolved! Itemised billing

Can I order itemised bills for previous months ?