Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 7638 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 17615 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by EE Community Support Team
  • 33934 Views
  • 46 replies
  • 9 Helpful

Resolved! Direct debit

How do l update my direct debit my previous card details have expired because l replaced my bank card 

Lee20221 by Visitor
  • 425 Views
  • 2 replies
  • 2 Helpful

Change no.

Hello there! ,I would like to give permission to change a number  under name Tania  her date of birth is 01/07/1962 It was her number I used to be paying her bills as I am now in Iraq, It cost a lot of money to call you last week I tried twice to pas...

No network

So few days ago I phoned 150 to top my phone up with voucher to be directed to a agent who then convinced me to take a sim only contract for my self and added my child on it. Brilliant at time but I was in a shop unable to pay my transaction as my ph...

Ellehcar by Visitor
  • 271 Views
  • 1 replies
  • 0 Helpful

Resolved! Itemised Billing

I need to find a number I rang over a month ago on itemised billing. How do I get hold of an itemised bill?? Cheers

megp88 by Visitor
  • 453 Views
  • 1 replies
  • 3 Helpful

Accidentally hit leave Ee

Hi all I accidentally hit leave Ee on the app ad I got a text message telling me my early end payment is this just a generated message or do I need to contact Ee to make sure I didn’t end my contract 

doddy1970 by Investigator
  • 741 Views
  • 6 replies
  • 9 Helpful

End of contract

My 24 month contract ends in 5 daysI have got the PAC number from EEDo I have to inform EE that am leaving? or I just swap networks?  

Jramos by Explorer
  • 301 Views
  • 3 replies
  • 0 Helpful

How do I view my bill?

Can anyone help me/tell me where I can view my bill on the EE app/Website. For such a huge company their website is so poor/user unfriendly to navigate around. The only option I can find is to pay my bill, but that just takes me to a payment screen a...

Largie83 by Investigator
  • 410 Views
  • 7 replies
  • 1 Helpful