Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Resolved! Sim only

Hi my contract runs out soon I don’t want to upgrade my phone I want to go onto a sim only deal how do I do this.

About payment

I'm sorry it won't be today I pay half my EE bill today but I'll pay £77.68 on the 27th of April OK or it might be some time this week OK sorry about this morning OK can u let me know asap please

EE has wrongfully charged me and are ignoring me

I started a contract with EE for a data sim, I cancelled this within 14 days and was told over the phone that I would not be charged anymore as it was within the 14 days, on the same call I entered into a new contract for broadband which is what I wa...

Resolved! I meed to cancel.contrat. it got robbed

My phone got robbed

Suspended

My account has been suspended but I payed my bill today but they have not unsuspended me and they are closed is there anyway of doing it online?

Resolved! My contract finishes on 9th May and I wish to cancel

I want to cancel my mobile phone contract

Please cancel my mobile phone contracti don’t agree with the price increases

Beware of EE free gifts

I am saddened by the amount of people caught out by EEs shop staff, conning customers. I am one of those customers. I have been with EE from the start. Originally orange. Always been happy. Until now. I got offered a FREE tablet. "I dont need one. Bu...

Resolved! DD

set my direct debit up

Credits

I’ve just paid £116 and my it kept saying I used all my credit when I start to call a number. I don’t understand.