Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Resolved! I need help to reduce my bill

I need help with my bulk - it’s too much for me to afford

Monthly payment

Hi, I want to stop paying monthly for data. Can I still make outgoing calls?

Resolved! Payment system down still?

Been trying to payy bill online for about 6 days, system just says there is an error (before confirming card details).Tried via 150, automated, similar error message.Is there a known fault and timeline for resolution? Tried paying via mobile, home pc...

Resolved! cancellation to my mobile plan

hi , I want to cancellation my mobile plan due to contract end at June , but I am not in uk right now and no roaming service on my phone , how can I to inform ee for my cancellation ?

call history

I cannot see my call history when I am on EE website. can anyone help?

Bill Increase

Why has my phone bill increased from £63 to £91.52 over the space of two months? There are no additional charges on the £91.52 and I received an email saying my bill was increasing by 14% however, an increase of 14% on £63 is definitely not £91.52. B...

Resolved! Can i get phone numbers recorded from who ive spoke to

Cancellation

Hi I’d like to check when I cancel my myfi

Disgusting customer service

Been waiting since the 19th April for ee to refund me £160 they stole from my bank account apparently it was a computer glitch got told be so many ee advisors that fund will be in my bank Friday nothing then get told it will be in by Tuesday 2nd may ...

Bill

When me and my wife took out our contracts together (same phone, same plan, same price) £53 a month, we also had multi phone discount on top of that. Looking on my EE it says my phone is £71 a month and my wife’s is £53, yet youve took £132.53 a mont...