Contracts & Billing

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 7636 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 17610 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by EE Community Support Team
  • 33931 Views
  • 46 replies
  • 9 Helpful

Upgrade Anytime Query

Hi all. I have a quick question regarding upgrade anytime. I am due to be exactly a year into my contract on 30th April. Therefore I will be able to upgrade for free on that date. However I have found that the Google Pixel 7 Pro are doing a deal wher...

How do I find out who my account holder is?

I have no idea who my account holder is. I believed it was my mum, however when her and I logged into her account my phone number was not listed under her account either. I have called and they explained to me they cannot tell me who it is. Can someo...

Resolved! Second line discount

Hello, can someone help, I have a second line and have had it for 2 years or so, I used to get a discount for the second line however since about 18 months ago I haven’t, I’ve just noticed since I checked my latest bill as it’s gone up massively due ...

Resolved! Phone bill

Hi I lost my Sim card and my iphone no longer works but I need to retrieve some phone records from one of my previous bills.How do I do this? Many thanks D  

Dori10 by Investigator
  • 302 Views
  • 4 replies
  • 1 Helpful