Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Resolved! Billing & contract

Please change my debit date for 15th each month

Resolved! Leaving EE

How can I cancel my phone with EE

Resolved! leaving ee

Hello, I would like to cancel my ee contract.I currently have monthly direct debit for a small portable internet device that I don't actually use.therefore I would like to cancel this service please, but I am finding it very difficult to even speak ...

Resolved! Refund

After speaking to customer services last week, I had verbal and text confirmation of a refund which will be processed. However I did not receive an email nor postal confirmation and have not had the refund appear in my bank account. I usually email c...

Bill

Hi unknown to myself I am being charged for BT Sport which I don’t want or asked for.My bill started at £57 and has now went up to over £70, can you clarify why this is?

Terrible service

Been trying to pay my bill online for the last 3 weeks when can I expect this shoddy service to work correctly know doubt I will be charged a late fee even though it’s not my fault this crappy app won’t recognise any of my bank cards

Do you pay for the days you dont use the service?

Hi, I just wanted to see where EE stands with this. So say you miss your Bill pay day and your services are restricted , no calls, text or data till its paid . Do you still pay for those days you cant use the service? So there's a week your restricte...

Resolved! Payed bill

Hi I recently paid my monthly bill it's come out of my bank and I've had an email saying payment made from EE but when I go in my ee account it says I still owe it can you tell me why this is

Problem z płatnością

Probuje dokonac platnosci i wysświetla mi sie informacja Ta zawartość jest zablokowana. Aby rozwiązać problem, skontaktuj się z właścicielem witryny. Co może być przyczyną?

Possible Scam

Hi. I have had two messages about my spend cap. One at 3am this morning, and one at 8am, both saying different things about my spend cap. Last one said my cap of 30.00 has been removed, but I only have a cap of 10.00. is it scam texts?