Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

G5 router

Why is it that my 5G router package as gone up over £7 a month but if I go online now I can buy it for the price £7 less Its like EE is ripping me off £57 for a broad band that’s not that good

Resolved! My bill

Why is my bill this month more than my contract price?

Bill is too high

Hi

Why my bill is so high forApril

Why my bill is very high for April?

최고 너

I changed my number, but I think it's charged to the previous number. Please check.

billing

Universal Credit

Hello, I claim Universal Credit and my phone bill has skyrocketed when the price changed it barely covers it takes £217 out of my £248 allowance and i do have discounts applied to my account but they do not make things better is there a way to lower ...

Bill Increase

Hey guys,So like most people I’ve just been hit with the CPI increase, something doesn’t quite sit right with me having £16 a month extra to pay, and for what? What am I getting for this money? That’s almost £200 a year extra!!The most annoying thing...

What is going on????????

esim . pay monthly

i am in the usa . got an iphone 14 pro with esim but as my plan with EE is as you go i cant have the esim. and i am unable to upgrade online and get an esim before i land in the UK. is there a way for me to get an esim at the airport once i land back...