Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Moving a sharer account to another account

How do I move the account I have as a sharer account with my son, onto being a sharer with my wife's account ? All three phones are on EE!

Resolved! Meant to upgrade not take new contract.

Late last night I thought I was upgrading my phone. I've realised now that I was taking out a new contract. How do I cancel the new contract and phone before it's fully processed so I can upgrade my phone and contract instead. Or is there a way it ca...

Re: payment history

I am doing my tax return for year 6 April 2021 to April 2022 and my payment history only goes from August.

Unwanted Charges

Hello there,recently a huge ammount around £350 has been deducted from my brothers account from ee. Now we have no idea which number the money was deducted for. He hasn't recieved any text messages or any mails about the charges. All we can see is th...

Bill

I can't to pay bill because some things wrong says.

Bills

Hi, I am unable to view my bills

Essentials 5GB £50 actually cost £57+VAT why?

I have a mobile and signed up to a Essentials 5GB £50, but i seem to be billed £57.20 + VAT.Why is it called Essentials 5GB £50 if it costs more????

Resolved! Early upgrade

Hi. EE Apps been telling me for awhile noe thst I'm eligible for an early upgrade. I upgraded today (with the help of live chat). Once I approved my new contract the person helping me then mentioned that my new contract won't be activated until my cu...

Resolved! Trade in offer applied

I've just purchased an upgrade. There was absolutely nothing at all during the selling process stating that I needed to trade a phone in. When I saw the confirmation message on the website with my order number I noticed it stated I had to send my pho...

Re: Live chat with EE

Yes plz I been suspended yet agreed to pay on 27th May I'm in antibes france and need my network