Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Re: Want to change my direct debit date

how do I change my direct debit date ?

take a phone off my out of contract acct but allow them to keep phone & number

I’m out of contract completely, I’m paying for mine plus his on that contract. It’s his own phone as he bought a new phone outright and put sim in but sim is attached as extra on my old contract. How do I do this, he’s aware I’m going to but is volat...

Help!

My gf is in another country and I wanted to get her a phone contract. I’d pay for it but give the phone to her in another country, she would get a new SIM and pay for Mobile Data and I’ll continue to pay the phone every month. Is that possible? Also ...

Resolved! Upgrade

Why hasn’t someone been in touch with me about my phone upgrade and and why I am paying for a contract still and full price when it ran out in September?

Request for Invoices and Notification of Website Issue

Good afternoon,I am writing to request my invoices from November 2023 until the present for tax purposes. Additionally, I would like to bring to your attention that your EE website appears to be experiencing technical difficulties.

downloading an invoice!

Please will someone help. I have been trying to download my business invoices since Dec 2023. There is always a problem, the page either just hangs or goes to an Error 400 page.It is now beyond a joke. The payments are taken but the invoices are n...

Hello

Family plan sim

I have EE full fibre and myself and wife have EE sims...I have just been told that I am not eligible to add a family sim plan for my Children.Surely it would make sense to have all my bills in one place, I'm offering EE more custom, and now I will be...

Resolved! Roaming Pass problems

Yesterday I purchased a Roaming Pass from EE for £25 to use during a forthcoming holiday in Ireland. I asked the EE person I spoke to to confirm the Pass by email and she wrote "Hi from EE,From our call today we have applied the roam abroad pass on y...

Re: EE Upgrades: All you need to know

I’ve got 3 months left of my device and sim monthly payed plan and I’m eligible for an early upgrade for free to a new device I don’t want to upgrade to a new phone I want to keep my phone but change to sim only pay monthly but keep my current sim.is...