Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Contact EE customer service from Australia

I live in Australia but still have an EE contract which is due to expire this month and I want to contact EE to cancel it before it auto renews as the email they sent advised it would do, but I can only find a phone number for them, is there an email...

Resolved! broadband/mobile bundle

I have EE home broadband and EE sim-only mobile as 2 separate plans within my account that are billed separately. Is there an option to combine them into one plan with one bill and save money?

One off charges and credit MAIN

Hi I have been charged £11.45 plus VAT on a recent invoice and cant find a reason why I've not had any new equipment and/or contract and no explanatory note on the invoice. Has anyone else had this and know why?

Resolved! Why am I being charged 5 times for one text message

Resolved! Changing payment date

Hi I’m with Bt and I was told that they have merged with ee. Bt have now put me with EE and I’ve noticed that my usual direct debit payment date has changed from the 14th. With EE the bill will be generated on 15th and come out on the 23rd-24th. I wa...

Resolved! Regarding the mobile bill

HI EE, I took a contract from EE for a device. My contact is ************. I was told that i have a 100 minutes of international calls when i took the contract. I a international student so i called my home country thinking that i have the 100 minut...

Resolved! 14.4% price increase can I cancel my contract?

According to the citizens advice they say the following“Your provider has to give you 30 days’ notice if they’re putting up the price of your contract. You have the legal right to cancel the contract within those 30 days without having to pay a fee. ...

20% discount not showing on my first bill

Hi,I recently joined EE, I called up to add a 20% discount from EE perks to my contract. This discount is not showing on my first bill, is this normal or has the discount not been added to my account properly?

Extra charges

Hiive had a high amount of extra charges this month but it only says the price of the charge on the bill and not what it was for?how can i find out what the extra charges were for?and the hopefully stop them

Resolved! Charges for Call to Mobile Number

Whilst still having data available, I have been charged for a call to an 07781 mobile number? Has anyone else experienced this?