Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 7637 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 17612 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by EE Community Support Team
  • 33931 Views
  • 46 replies
  • 9 Helpful

Options to cancel my contract

Hi,I have been an EE customer since 2021. I took out a new phone contract on 13/02/2023. It will run for two years but due to a mid-contract price increase, I am very disappointed and looking at what options I have to end the contract earlier. Please...

Bill

I called ee last friday to discuss my bill this month. I have got a mobile and a 5g box. Currently i’m paying £62 for the mobile line (which is a joking as I started paying £55 when i bought my device), the man at the shop where i bought the 5g box s...

Re: Increase in monthly charge

How many of you are going to stay with EE when there contract ends   as they is so many excellent deals out there .including  no increase  on your contract ..so EE .. we pay for 5 g and we only get 4g .

Peterking by Contributor
  • 331 Views
  • 4 replies
  • 0 Helpful

Increase in charges

My monthly bill went up from £55 to £67  this is absolutely disgusting.  Once my contract has finished I won't be renewing , not only that I wouldn't mind if ee provided a great service . When it cones to my phone signal its a joke . You would think ...

Bill payed

My bill is payed for me and my daughter we are together in the same account , I have internet , why she don’t have if all bill is payed !?!