Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

bleep is with this crap

I just want my account not to chat crap

Speak to advisors

Hi thereI just found out that my contract was due for renewal and without my permission EE put me on a different contract the one I was on unlimited on everything and paying less, now I'm paying 8 pounds more plus less not unlimited.I think this agai...

Cost

Hi,I have been with EE for many years now, however after looking at other services they are much cheaper. How do I cancel my sim only plan!?

Resolved! How can I stop my payment?

Hello,I'm not in England anymore so I need to stop my payment. But I don't know how it works. I can't download app online and can't use call.so please let me know how to stop payment EE uk.

Hello

BT/EE Colleague Discount - removed

Hi, I am a current BT employee and took out a 24 month phone plan in Aug 2022. This plan included a 50% employee discount for the contract duration. Today I can see that my employee discount has been removed and my invoice July 2023 is now full pric...

Resolved! Change in Price

Why has my contract price gone up from £26 to £30 a month?

Resolved! How can I make a payment

Resolved! Charge

I have a blank charge on my phone in the middle of the night I have no idea what it’s for

Resolved! cancellation EE

Hello, My contract has recently been cancelled as my parents decided to cancel it on my account, i was just wondering to make sure do i have to buy a new sim and contract so i can pay myself? As i don’t know much about it. Thank you, Liana