Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 7646 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 17622 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by EE Community Support Team
  • 33949 Views
  • 46 replies
  • 9 Helpful

Resolved! Upgrade

Hey there just wondering, my contract is up real soon so just wondering what is the date I can upgrade without being affected by this years price rise. Appreciate any help thankyou.

Gareth43 by Problem solver
  • 75 Views
  • 3 replies
  • 2 Helpful

I can’t get a new contract

I am due an upgrade which I should have done in December 2022. I have been with EE for 30 years and never missed a payment and always stayed loyal. I went to upgrade to iPhone 15 and they asked my yearly income in the shop. I stupidly gave them a sma...

EE overcharging an extra month bill?

Hi. I am having several problems with EE despite 5 online chat conversations and 4 phone calls. All repeating myself. ARGH. My contract was from 19th Feb 22 - 19th Feb 24. As I was due to either upgrade or leave, I decided to go on a sim only plan an...

Sturner12 by Investigator
  • 183 Views
  • 11 replies
  • 1 Helpful

Resolved! Can't get spend cap changed whilst roaming

My wife and I are currently abroad in Spain. We have 2 phones linked to the same EE account. We had a spend cap of £10.00 set for each phone to enable us to use roaming. Unfortunately this £10 ran out and phone calls, mobile data and outbound texts h...

alpaul42 by Visitor
  • 112 Views
  • 1 replies
  • 1 Helpful

Resolved! My phone bill

EE has told me if I pay half of my bill they would take the rest away for me how come they haven’t Done that for me I really need help and I have no job I’m trying my hardest to find one 

Finchy3 by Visitor
  • 75 Views
  • 1 replies
  • 2 Helpful

My contract

HiI had a monthly contract and I paid the bill late, but your company canceled my contract before the end of my contract, how can I get my contract back, can you help me please